Effective Date: September 15, 2026
Bill Lohsen Plumbing and Heating (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request our services, or communicate with us.
Information We Collect
We collect information that you voluntarily provide to us when you contact us for estimates, schedule service appointments, or submit inquiries. This information may include:
Contact Information: Name, physical address, email address, and phone number.
Service Details: Information regarding your plumbing, heating, or HVAC systems, service history, and specific job requests.
Payment Data: Billing address and payment information necessary to process transactions (processed securely via third-party payment processors; we do not store full payment card details).
Technical & Usage Data: IP address, browser type, device information, and pages visited, collected automatically via standard cookies or analytics tools to improve site performance.
How We Use Your Information
We use the information we collect to:
Schedule, dispatch, perform, and manage plumbing and heating services.
Provide accurate estimates, invoices, and receipts.
Respond to customer service inquiries, service calls, and emergencies.
Send appointment confirmations, service updates, and administrative notices.
Comply with applicable legal, licensing, and regulatory obligations.
Improve our website usability and service offerings.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share your data under the following circumstances:
Service Providers: Trusted vendors who perform operational tasks on our behalf, such as payment processing, website hosting, and customer management software, subject to confidentiality obligations.
Legal Requirements: When required by law, subpoena, or government authority, or to protect our legal rights, safety, and property.
Business Transfers: In the event of a merger, sale of company assets, or reorganization, customer information may be transferred as part of the business assets.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent; however, some site features may not function properly without them.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.
Your Privacy Rights and Choices
Depending on your jurisdiction, you may have the right to:
Request access to the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and accounting retention requirements.
Opt out of any non-essential communications by contacting us directly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Bill Lohsen Plumbing and Heating
Phone: 802-446-2931
Email: drewl@lohsenplumbing.com
Mailing Address: 56 Howe St, Rutland, VT 05701
